Troubleshooting
Find (on this
page): Ctrl+F
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Emails:
What should I do if I have not received my weekly email with
an access code for my next lesson?
Firstly, please check your Junk Mail or SPAM box to check that
SpeechSchool.TV emails are not being sent there. Set your email system
to accept emails from courses @ speechschool.tv.
Secondly, if you are still unable to find the access email please
contact us
so we can send it to you manually. (It is a good idea to provide
us with an alternative email at this time
in case your main address is experiencing a problem).
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Programs:
I am unable to access my show with the access code given
Please check your email for the latest access code or
notification on your subscription.
You need to always use the access code
from your latest subscriber email.
Depending on your security settings, the system may ask you to
enter this User name and Password a second time. (You can copy & paste
the password).
I am unable to access previous lessons
All previous lessons are available from the buttons on the
right hand side of your latest lesson. You need to always use the
access from your latest subscriber email to access all lessons.
How can I view the lessons on mobile devices such as iPhone, iPad
or Android?
Our video lessons are in Flash video
format. In order to watch these videos on mobile devices,
you'll first need to install a Flash enabled browser like
Puffin.
Alternatively go to your App store and download the preferred 'Flash
browser' for your device.
I am unable to view the videos
Ensure that you have the latest Flash player installed with your
browser. This can be downloaded from the website below:
http://get.adobe.com/flashplayer
The videos take a long time to load
SpeechSchool.TV is best viewed with a broadband connection on a media
equipped computer. During longer videos it is recommended to pause
the video to allow for the upload of the rest of the show.
The video stops midway before completing the lesson
Please pause the video as it plays and allow time for loading.
If this continues to happen please clear your browser history and ensure
no other programs are running at the same time. Do a disk clean up
and restart your computer. Continued failure
to fully play the video may be due to a slow or unstable internet connection.
How do I clear my browser history?
In Internet Explorer go to Tools > Internet Options > Delete
Browsing History
I am unable to open the exercises files
These require the Adobe PDF reader to view. You may download this
here:
http://get.adobe.com/reader
I am unable to open the sound recording files
Right click and save the recording to your computer and use an
alternative audio player. Alternatively update your Windows Media
Player:
http://www.microsoft.com/windows/windowsmedia/download
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Assessments:
My microphone is not recording or not recording clearly
It is recommended to use a high definition plug in
microphone such as the one sold on our
assessment page. The microphone receiver should sit a couple
of inches from your mouth. Do not use your computer's built in
microphone as the recording level can be inconsistent. If you are
unable to connect a microphone you may need to obtain technical support
from your computer supplier.
I am unable to run the Voice Recorder software
Please right click on the link below and select 'save target
as'. Save the software separately on your hard drive and run from
there. It will operate in the same way.
Right click here to save the Voice
Recorder
I wish to restart the test and cancel the recording
Because speech is habitual, to ensure the most accurate
assessment we do not recommend restarting the test. However if the
recording has become compromised simply press stop and then record to
restart (any previous material will be deleted).
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Website:
The buttons are not working correctly on the website
You need to have Java installed with your browser. You
may download this here:
http://www.java.com/en/download/index.jsp
I am having trouble viewing the website or seeing full pages
SpeechSchool.TV is best viewed full screen size in Internet
Explorer 8+ at a minimum resolution of 1024x768. A broadband internet connection is
recommended. |
